“This Annual Report contains numerous examples of problems deemed major once we had finished investigating. The resulting observations were acknowledged by the public bodies and, ultimately, led to commitments from them to remedy the issues. Then, time went by…and nothing happened. The flaws were known, described, decried, and came with solutions. Now it is time for the authorities to act.”Read more
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accepted following our
6,965 requests processed
Substantiated complaints: 25.4%
Intervention concerning 58 government departments and agencies
1.Lengthy wait times: 45.3%
2.Failure to respect rights: 20.4%
3.Financial damage: 19.9%
Commission des normes, de l’équité, de la santé et de la sécurité du travail
Ministère de la Famille
Ministère de l’Éducation et de l’Enseignement supérieur
Ministère de l’Immigration, de la Diversité et de l’Inclusion
Ministère de l'Environnement et de la Lutte contre les changements climatiques
5,054 requests processed
Substantiated complaints: 43%
Intervention with 18 correctional facilities within the jurisdiction of the Ministère de la Sécurité publique
1.Lengthy wait times: 43.9%
2.Living environment: 16.6%
3.Failure to respect rights: 16.4%
Detainees’ residual rights (rights that continue to exist despite incarceration) must be respected. Furthermore, acting with humanity and empathy must be a part of the job description of facility staff, whose role extends far beyond mere supervision. In fact, they directly contribute to the potential social reintegration of detainees.
2,141 requests processed
41.7% of complaints and reports were substantiated
Intervention concerning 134 bodies
43.5% of processed requests concerned hospital centres
1.Poor service quality: 22.4%
2.Failure to respect rights: 16.6%
3.Lengthy wait times: 14.1%
1st level of recourse: the institution’s service quality and complaints commissioner.
2nd level of recourse: the Québec Ombudsman (if the person has not heard from the commissioner within 45 days or if he or she is dissatisfied with the outcome).
The Québec Ombudsman may act directly at the first level in the case of a report.
270 disclosures processed
Substantiated disclosures: 17.1%
163 bodies concerned
A member of the personnel of a body subject to the Act;
A supplier or subcontractor;
Anyone else who is aware of a wrongdoing relating to a public body that has been committed or is about to be committed.
The Act to facilitate the disclosure
of wrongdoings relating to
public bodies came into
force on May 1, 2017.